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FAQ

GENERAL QUESTIONS

Singular is an online platform that showcases the best local brands across different categories. It offers consumers a selection of authentic, quality products from their own country.

DPD has identified and selected small local brands that stand out in their market. Their products are featured on Singular. If a product interests you, simply click the 'Buy' button: you will then be redirected to the brand's website to complete your purchase. No transactions are made on Singular. Therefore, no account creation is required to use Singular.

Singular offers you a new way to discover and support local brands. By using it, you help boost the local economy while accessing unique, quality products.

No, it is not possible to buy directly on Singular. You are redirected to the brands' websites to make your purchases securely, directly from them.

BRANDS & PRODUCTS

Singular offers a wide selection of local lifestyle products (clothing, shoes, jewelry, accessories for men, women and children; makeup, facial care, hair care, perfumes, body care; decoration, lighting, interior textiles, small furniture and food & beverages)

The brands featured on Singular are carefully selected by our team, from DPD's existing client portfolio. The selection is based on several criteria: product quality, local know-how, brand image, social media presence and the brand's commitment to its local community and the environment.

You can browse by product categories, discover new brands through the catalog, or use the search bar to find a specific product.

Singular is not responsible for products sold and shipped by partner brands. If a product does not meet your expectations, we invite you to consult the brand's website and contact their customer service directly to agree on the procedure to follow.

This can come from a gap between the stock information we have and those updated on the brand's site. We advise you to check availability directly on the seller's site.

This difference may result from the seller's pricing policy. Prices may vary depending on the user's location (e.g.: in Italy or abroad), and these adjustments may not be reflected in real time on Singular. The reference price always remains the one displayed on the brand's site.

DELIVERY

Delivery times depend on the merchant's location, yours, as well as the day the package is handed over to the carrier. You can find this information at the time of payment on the merchant's site.

Delivery costs are defined by each merchant. This information is available on their site when placing your order.

International deliveries depend on the merchant's delivery policy. We invite you to check this information directly on the seller's site.

In case of delivery problem, please contact directly the merchant from whom you made your purchase. They will be able to assist you and resolve any delivery-related incident.

MERCHANTS

If you wish to present your products on Singular, you can contact the Singular commercial team via the form available at the bottom of the page. They will get back to you quickly.

The platform is free for merchants. It is an additional channel to enhance your products, increase your visibility and reach new customers.

No, the platform takes no commission on sales made via redirect links. Singular is a discovery platform that aims to promote local brands, without direct commercial purpose.

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