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FREQUENTLY ASKED QUESTIONS

GENERAL QUESTIONS

Singular is an online platform that showcases the best local brands across different categories. It offers consumers a selection of authentic, quality products from their own country.

We collaborate with local experts to identify and curate outstanding brands in each field. Our website features these brands with detailed information about their products. When you find a brand of interest, you are redirected to their official website to make a purchase or gather more information.

Singular offers a convenient way to discover and support local brands in your country. By using our platform, you contribute to boosting the local economy while gaining access to unique and high-quality products.

No, Singular does not facilitate direct purchases on the platform. We redirect you to the brands' websites so you can securely make purchases directly from them.

BRANDS & PRODUCTS

Singular offers a wide selection of local lifestyle products (clothing, shoes, jewelry, accessories for men, women and children; makeup, facial care, hair care, perfumes, body care; decoration, lighting, interior textiles, small furniture and food & beverages)

The brands featured on Singular are carefully selected by our team based on criteria such as product quality, commitment to the local community, and uniqueness of offerings.

You can browse by product categories, discover new brands through the catalog, or use the search bar to find a particular product.

Singular is not responsible for products sold and shipped by partner brands. If a product does not meet your expectations, we invite you to visit the brand's website and contact their customer service directly to agree on the next steps.

This may result from a discrepancy between the stock information we have and what is updated on the brand's website. We recommend checking availability directly on the seller's website.

This difference may result from the seller's pricing policy. Prices may vary based on the user's location, and these adjustments may not be reflected in real-time on Singular. The reference price is always the one displayed on the brand's website.

DELIVERY

Delivery times depend on the merchant's location, your location, and the day the package is handed over to the carrier. You can find this information at checkout on the merchant's website.

Delivery costs are set by each merchant. This information is available on their website when placing your order.

The availability of international delivery depends on the individual merchant. Please check the available delivery options on the merchant's website when placing your order.

If you encounter any issues with the delivery of your order, please contact the merchant directly from whom you made your purchase. They will be able to provide you with additional assistance and resolve any delivery issues you may encounter.

MERCHANTS

If you wish to present your products on Singular, you can contact the Singular commercial team via the form available at the bottom of the page. They will get back to you quickly.

The platform is free for merchants. It's an additional channel to showcase your products, increase your visibility and reach new customers.

No, the platform takes no commission on sales made via redirect links. Singular is a discovery platform that aims to promote local brands, with no direct commercial purpose.

No, once you've completed the form a Singular team member will contact you to confirm your eligibility. Once eligible, you will receive some onboarding guidelines or an onboarding call will be shceduled.

We carefully select the brands we display on Singular. Only brands with an e-shop are selected, selling lyfestyle produits (fashion, home furniture, food and beverages, and beauty and wellness). We favoure the integration of locally produce products, reflecting the local traditions.

To get onboarded a brand needs to have an online shop, hosted on one of the following CMS : Shopify, WooCommerce, Wix, Shoptet or Prestashop.