FREQUENTLY ASKED QUESTIONS
GENERAL QUESTIONS
Singular is an online platform that showcases and highlights the best local brands in various categories, providing consumers with a selection of quality products from their country.
We collaborate with local experts to identify and curate outstanding brands in each field. Our website features these brands with detailed information about their products. When you find a brand of interest, you are redirected to their official website to make a purchase or gather more information.
Singular offers a convenient way to discover and support local brands in your country. By using our platform, you contribute to boosting the local economy while gaining access to unique and high-quality products.
No, Singular does not facilitate direct purchases on the platform. We redirect you to the brands' websites so you can securely make purchases directly from them.
BRANDS & PRODUCTS
Singular offers a wide variety of local products, from food and beverages, including ham and meat, cheeses, sausages and preserves, garden products, fish and smoked goods, pantry items, sweets and more!
The brands featured on Singular are carefully selected by our team based on criteria such as product quality, commitment to the local community, and uniqueness of offerings.
You can browse through different product categories on our site or use the search function to find specific items.
Singular is not responsible for products sold and shipped by partner brands. If a product does not meet your expectations, we invite you to consult the brand's website and contact their customer service directly to agree on the procedure to follow.
This can come from a gap between the stock information we have and those updated on the brand's site. We advise you to check availability directly on the seller's site.
This difference may result from the seller's pricing policy. Prices may vary depending on the user's location (e.g.: in Czechia or abroad), and these adjustments may not be reflected in real time on Singular. The reference price always remains the one displayed on the brand's site.
DELIVERY
Delivery times depend on the merchant and your location. You should receive specific delivery time information during the ordering process on the merchant's website.
Delivery charges depend on the merchant and may vary based on the size and weight of the order. This information is usually provided on the merchant's website at the time of ordering.
The availability of international delivery depends on the individual merchant. Please check the available delivery options on the merchant's website when placing your order.
If you encounter any issues with the delivery of your order, please contact the merchant directly from whom you made your purchase. They will be able to provide you with additional assistance and resolve any delivery issues you may encounter.
MERCHANTS
If you wish to present your products on Singular, you can contact the Singular commercial team via the form available at the bottom of the page. They will get back to you quickly.
The platform is free for merchants. It is an additional channel to enhance your products, increase your visibility and reach new customers.
No, the platform takes no commission on sales made via redirect links. Singular is a discovery platform that aims to promote local brands, without direct commercial purpose.
No, once you've completed the form a Singular team member will contact you to confirm your eligibility. Once eligible, you will receive some onboarding guidelines or an onboarding call will be scheduled
We carefully select the brands we display on Singular. Only brands with an e-shop are selected, selling food products (dry and fresh food). We favoure the integration of locally produce products, reflecting the local traditions.
To get onboarded a brand needs to have an online shop, hosted on one of the following CMS : Shopify, WooCommerce, Wix, Magento or Prestashop