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FAQ

GENERAL QUESTIONS

Singular is an online platform that showcases the best local brands across different categories. It offers consumers a selection of authentic, quality products from their own country.

BRT has identified and selected small local brands that stand out in their market. Their products are featured on Singular. If a product interests you, simply click the 'Buy' button: you will then be redirected to the brand's website to complete your purchase. No transactions are made on Singular. Therefore, no account creation is required to use Singular.

Singular offers you a new way to discover and support local brands. By using it, you help boost the local economy while accessing unique, quality products.

No, it is not possible to buy directly on Singular. You are redirected to the brands' websites to make your purchases securely, directly from them.

BRANDS & PRODUCTS

The platform offers a wide range of products: fashion (clothing, shoes, jewelry, accessories), beauty and wellness (makeup, skincare, hair care, perfumes, body care), home furnishings (decorations, lighting, home textiles, small furniture), food and beverages.

The brands featured on the platform are carefully selected by our team from BRT's existing customer portfolio. The selection is based on criteria such as product quality that reflects local experience, brand image and social media presence, and the brand's commitment to the local community and environment.

You can browse through different product categories, discover new brands, and use the search bar to find the products you are looking for.

Singular is not responsible for products sold and shipped by our suppliers. If ordered products do not meet your expectations, please refer to the merchant's website and contact their customer service to agree on the process to follow.

This may result from an inventory discrepancy between the information we have on the platform and the merchant's website. We invite you to check product availability on the merchant's website.

This price difference depends on the seller's pricing policy. It is possible that the seller has set different prices depending on the user's location (for example: user in Italy or abroad) and that this change is not reflected in real time on the platform. The correct price is always the one indicated on the merchant's site.

DELIVERY

Delivery times depend on the merchants' and your location, as well as the day the package is delivered to the courier. You can find this information on the merchant's website at checkout.

Shipping costs are defined by the merchants. You can find this information on the merchant's website at checkout.

Cross-border deliveries depend on the merchant's delivery policy. Please check availability on the merchant's website.

In case of delivery problems, contact the merchant from whom you made the purchase. They will be able to provide further assistance and resolve any delivery issues you may have.

MERCHANTS

If you are interested in showcasing your products on Singular, you can contact the BRT commercial team through the web form in the footer. They will get in touch with you.

The platform is free for merchants. It is an additional channel to make products visible and acquire new customers.

No, the platform does not take commissions on sales made through redirect links. We are simply an online platform that acts as a multi-brand and multi-category product showcase.

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