Custom Order

Please note that before we start the production you need to pay an additional fee for a custom order. This payment is for the item specially made for you and is non-refundable. As custom orders take more time and effort (communication, photos), this is a fee to get your special product done. You will get photos of the finished product before shipping. Minor changes to the product are possible, but please describe your wishes as detailed as possible. If there is a color or flower that you don't like, let us know before we start to work on your products. If the product needs to be remade completely (from scratch), an extra fee applies. We are not responsible for delivery delays caused by the post office. The package can’t be returned and the money can’t be refunded if there was a delay caused by the post office. Once the customized item is made, the order can’t be canceled. If you wish to cancel the order, you need to pay 10% of the price for the product. Coupons/discount vouchers can't be used for any customized accessories. Custom accessories can't be returned for a refund! Preserved and dried material that we use in our products is fragile, so sometimes it can break/fall off, but it shouldn't affect the overall look of the product. If some material falls off/breaks, we won't accept returns. You may also be asked to pay a DEPOSIT - it will be deducted from the final price (in case you cancel the customized order after it is made, it won't be refunded). By paying this customization fee, you confirm that you agree with the above terms and conditions.

DPD France delivers within 24–48 hours in mainland France (up to 72 hours for certain areas such as Corsica). You can choose home delivery or a collection point from among nearly 10,000 Pickup points and 60 DPD agencies in France. With the Predict service, you benefit from a 3-hour time slot, SMS/email notifications, and the ability to change the delivery date, address, or location. If you are absent, the package is left at a collection point and remains there for 9 days.